Frequently Asked Questions — RoofCoatings.com
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Use coupon code WELCOME and get 15% off your first order.
Use coupon code WELCOME and get 15% off your first order.

Frequently Asked Questions

FAQ

RETURNS

What is your Refund Policy?

We offer a 15-day return policy. You have 15 days from the date you receive your item to request a return.

Eligibility for Returns:The item must be in the same condition as when you received it and in its original packaging.
You will need to provide the receipt or proof of purchase.

How to Initiate a Return: Contact us at support@roofcoatings.com to start the return process.
Once your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package.
Returns must be sent to the warehouse/manufacturing location where they were initially shipped.

Important: Do not send items back without contacting us first. Returns sent without prior approval will not be accepted. For any return-related questions, feel free to contact us at support@roofcoatings.com.

What items are non-returnable?

We do not accept returns for hazardous materials.
Sale items and gift cards are also non-returnable.If you have questions or concerns about a specific item, please contact us.

How do you exchange items?

The quickest way to get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

When will I receive my refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, you will be automatically refunded via your original payment method within ten business days. Please note that it may take some time for your bank or credit card company to process and post the refund. Refunds do not include the cost of shipping and handling.

WARRANTY

What is the policy for damages?

Please inspect your order upon reception. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and make it right.

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