Privacy Policy — RoofCoatings.com
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Privacy Policy

What Personal Data We Collect and Why We Collect It

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with?

How long we retain your data?

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data?

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data?

Visitor comments may be checked through an automated spam detection service.

FAQ

RETURNS

What is your Refund Policy?

We offer a 15-day return policy. You have 15 days from the date you receive your item to request a return.

Eligibility for Returns:The item must be in the same condition as when you received it and in its original packaging.
You will need to provide the receipt or proof of purchase.

How to Initiate a Return: Contact us at support@roofcoatings.com to start the return process.
Once your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package.
Returns must be sent to the warehouse/manufacturing location where they were initially shipped.

Important: Do not send items back without contacting us first. Returns sent without prior approval will not be accepted. For any return-related questions, feel free to contact us at support@roofcoatings.com.

What items are non-returnable?

We do not accept returns for hazardous materials.
Sale items and gift cards are also non-returnable.If you have questions or concerns about a specific item, please contact us.

How do you exchange items?

The quickest way to get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

When will I receive my refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, you will be automatically refunded via your original payment method within ten business days. Please note that it may take some time for your bank or credit card company to process and post the refund. Refunds do not include the cost of shipping and handling.

WARRANTY

What is the policy for damages?

Please inspect your order upon reception. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and make it right.

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